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http://biz.yahoo.com/e/040318/rmkr10-k.html
Comparison of Years Ended December 31, 2003 and 2002
Net Services Revenue. Net revenue from services increased 5.0% to $41.3 million in 2003 from $39.3 million in 2002. The increase was primarily due to expansion of business with certain existing clients, offset by declines in business with other existing clients as well as a decline attributable to the discontinuation of a contract in 2003 for a client for whom we provided services in 2002. Net revenue from the discontinued client represented $165,000 in 2003 while the same client accounted for $2.3 million in 2002.
A substantial amount of our net services revenue is reported based on the gross amounts we bill to our clients' customers for their products and services. We also sell products and services on behalf of our clients whereby we record revenue equal to the net amount that we earn in the transaction. Gross billings, a measurement of the total volume of products and services billed by us to our clients' customers for their products and services, increased 37.6% to $64.0 million in 2003 from $46.5 million for the same period in 2002. The increase was primarily attributable to the expansion of business with two existing client by an aggregate amount of $21.4 million. In each case, we have been able to consistently demonstrate positive results in achieving service revenue and increased penetration of service contract attainment within the installed base of an increasing number of their customer segments.